Staff Software Engineer

About the role

<h2><strong>About Parloa</strong></h2> <p>Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like <a href="http://booking.com">Booking.com</a>, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.</p> <h2><strong>About the role:</strong></h2> <p>Join us in reimagining customer experience with Agentic AI. As a <strong>Staff</strong>, you will play a critical role in shaping Parloa’s engineering strategy and architecture while staying close to the code. This role is about building resilient, enterprise-grade systems that can scale globally and helping us set the benchmark for engineering excellence in Europe and beyond.</p> <h2><strong>Areas of ownership:</strong></h2> <ul> <li><strong>Deliver business value by writing code every day.</strong></li> <li>Define and drive <strong>technical strategy across multiple teams</strong> and org-wide initiatives.</li> <li>Lead <strong>team architecture</strong> and ensure solutions scale globally for enterprise adoption.</li> <li>Balance <strong>short-term velocity with long-term resilience</strong>, making smart trade-offs on complexity, cost, and scalability.</li> <li>Remain hands-on - whether writing foundational code, leading design reviews, or refactoring key systems.</li> <li>Serve as a <strong>trusted advisor</strong> to leadership, ensuring engineering capacity matches market and customer demands.</li> <li>Set cultural standards for <strong>fearless iteration</strong>, <strong>bias for action</strong>, and <strong>pragmatic perfectionism</strong>—design for tomorrow, build for today.</li> </ul> <h3><strong>OUR TECH STACK:</strong></h3> <p>TypeScript, Node.js, React, Python, FastAPI, Kubernetes, MongoDB, Azure, Kafka, NATS&nbsp;</p> <h2><strong>Who you are:</strong></h2> <ul> <li>A seasoned technical leader (typically 10–12+ years) with a track record of <strong>org-level or industry-level impact</strong>.</li> <li>Deeply experienced in <strong>enterprise-scale systems</strong> and <strong>multi-team architecture leadership</strong>.</li> <li>Equally comfortable <strong>flying high</strong> (strategic vision) and <strong>diving deep</strong> (technical details).</li> <li>Thrives in ambiguous, high-stakes environments with a strong sense of urgency.</li> <li>Embodies <strong>Parloa’s ambition</strong>: to build Europe’s leading engineering culture and a <strong>world-class AI platform</strong>.</li> <li>Motivated by making the <strong>impossible possible</strong> and building something iconic.</li> </ul> <p>&nbsp;</p> <h3><strong>Our engineering values:</strong></h3> <p>At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:</p> <ul> <li><strong>Earn Trust</strong> – act with transparency and reliability.</li> <li><strong>Obsess Over Customers</strong> – always start with the customer problem.</li> <li><strong>Think Big</strong> – set bold goals and pursue them fearlessly.</li> <li><strong>Have Integrity</strong> – do the right thing, especially when it’s hard.</li> <li><strong>Disagree &amp; Commit</strong> – debate with candor, align fast, and deliver.</li> <li><strong>Own It</strong> – take full responsibility for outcomes, not just tasks.</li> <li><strong>Dive Deep</strong> – master the details without losing sight of the big picture.</li> <li><strong>Bias for Action</strong> – move fast, decide quickly, iterate fearlessly.</li> <li><strong>Deliver Value</strong> – measure success by customer and business impact.</li> <li><strong>Insist on the Highest Standards</strong> – raise the bar continuously.</li

Skills